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  • Saas Software Company
  • Created in 1992
  • Based in Toronto, ON
  • 201-500 employers

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Safer, Cleaner, More Efficient Business.

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Intelex Technologies, ULC. is a global leader in the development and support of software solutions.

Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information.

With almost 30 years of EHSQ experience, Intelex knows a thing or two about how health & safety, quality and sustainability/ESG can preserve lives, manage risk and protect the planet.

Our Culture,

Our WAY.

Our culture is the foundation of our success. 

We are serious about our role in the world. Maintaining work-life balance, investing career development for our people, celebrating successes and achievements, and giving back to the community are just a few things that make Intelex such a cool place to work.

"Each year all Intelex employees participate in setting the strategic priorities for the year. Our employees play a big role in influencing our direction as a company."

We Are:

Humble

We embrace a “count-on-me” mentality, and no task is below any of us. We congratulate or praise without hesitation, and we readily admit to our mistakes.

Hungry

We are passionate about our vision and mission and we are driven to succeed.

Smart

We embrace diversity and always strive to be inclusive. We practice active listening and are open to ideas other than our own.

Speak Truth/Seek Truth

We use data and facts as our sources of truth and we don’t shy away from difficult conversations. We believe in respectful and candid communication.

Serve Others

 We are solution oriented, and we enjoy helping others succeed. We continuously look for ways we can improve how we do things by actively seeking to understand the experience of those we serve.

Humble

We embrace a “count-on-me” mentality, and no task is below any of us. We congratulate or praise without hesitation, and we readily admit to our mistakes.

Hungry

We are passionate about our vision and mission and we are driven to succeed.

Smart

We embrace diversity and always strive to be inclusive. We practice active listening and are open to ideas other than our own.

Speak Truth/Seek Truth

We use data and facts as our sources of truth and we don’t shy away from difficult conversations. We believe in respectful and candid communication.

Serve Others

 We are solution oriented, and we enjoy helping others succeed. We continuously look for ways we can improve how we do things by actively seeking to understand the experience of those we serve.

Open Positions:

Customer Succes Pleno

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Customer Succes Pleno

  • Area: Customer - Success
  • Hiring: CLT

Position Overview

This is an exciting and challenging customer advocacy opportunity in a software environment. We are looking for a Customer Success Coordinator who is adept at building lasting relationships and finding elegant solutions to complex problems. As a Customer Success Coordinator, you will be responsible for the loyalty, retention and strategic growth of a portfolio of Intelex customers. You’ll work with customers on both a proactive and reactive basis through email and Teams/Zoom sessions, with a primary focus on long-term strategy, user adoption and customer satisfaction. While prior customer success and/or EHSQ familiarity with the EHSQ industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, desire to problem solve, and is willing to go above and beyond to help our customers.

Responsibilities and Deliverables

  • Own the ongoing Intelex relationship with assigned customers as it relates to increasing adoption, ensuring retention, and securing loyalty.
  • Work to establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
  • Developing, preparing, and nurturing customers for advocacy.
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Evaluate and find opportunities to drive process and system improvements to positively impact solution experience.
  • Advocate customer needs/issues across Intelex departments.
  • Inform and educate customers of Intelex initiatives and product updates.
  • Manage the risk identification and tracking process until issue resolution.
  • Identify success stories and secure customer references
  • Track customer metrics and maintain customer health scorecards with clear action plans
  • You will partner with the Technical Customer Success and Account Management teams to increase customers’ footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction

Organizational Alignment

  • This position reports directly to Team Lead, Customer Success and will be located in Sao Paulo.

Qualifications - Skills & Work Traits

  • Extraordinary people skills:be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
  • Demonstrated track record of maintaining customer retention rates and high levels of customer satisfaction.
  • Strong problem solver with ability to analyze and make educated decisions.
  • Compelling English communicator both written and verbal; communicating with C/VP level audiences, and the ability to present technical issues to a non-technical audience.
  • Resourceful, self-motivated, quick thinking, and fast learning.
  • Thirst for knowledge and willingness to learn.
  • Results driven with a proven ability to project a positive attitude.
  • Reprioritize on the fly and have excellent organizational skills and attention to detail.
  • Ability to carefully balance customer advocacy with the goals and direction of the business.
  • Understanding of Environmental, Health, Safety or Quality is considered an asset.

Technical Competencies

  • Prior experience with CRM and Support applications.
  • Comprehensive grasp of software application requirements / architecture

Experience

  • At least 3 years of experience in the technology industry (preferably SaaS) in Customer Success, Account Management, Consulting, Project Management or Engagement Management.
  • A quantifiable ability to drive 90%+ customer renewals and customer success rates
    Proven to have strong relationship building skills and able to show examples of getting to “Trusted Advisor” status within your accounts.
  • This position may require up to 15% travel

Education

  • Bachelor’s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience.

Apply:

Customer Success Coordinator

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